In the app
- Open your account menu and tap Delete account.
- Read what happens to the account and clear any pending items the app shows, such as fees to pay, a card balance or money in transit.
- Confirm with your account's authentication. The app shows the protocol number and the time the account was closed.
By e-mail
Without access to the app, write to support@rivool.finance from your account e-mail, with the subject "Delete my account". Our support team confirms the request and lets you know by e-mail when the account is closed.
What happens
- Deleted: your Rivool account data, such as name, e-mail, phone and sign-in data. The card and PIX are cancelled, and the advisory relationship ends.
- Kept for 5 years: only what the law requires us to keep, with no commercial use. Regulated partners keep their own records for the periods their regulation sets.
- Not deleted: your wallet and assets stay yours, reachable through Privy or a key you exported earlier. Blockchain records are permanent.
More detail in the Privacy policy.