Contact us
Rivool support is by e-mail: support@rivool.finance. Write from the e-mail address on your account and tell us what happened. If you can, include the date, amount and type of transaction, and screenshots from the app.
Rivool never asks for your Passkey, your Recovery Phrase or access codes. Don't send them to anyone, including our support team.
How we can help
- Access and account recovery: trouble signing in, a new phone, registering a new Passkey and recovery through your account e-mail.
- PIX and conversion: deposits and withdrawals in reais and conversion between reais and crypto assets. Our regulated partners carry out these transactions; you can report a failure here and we pass it on to the partner responsible.
- Rivool Card: questions about the card, which a partner issues and operates.
- Privacy and your data: requests to access, correct or delete your data, under the Privacy policy.
- Delete your account: see how to request account deletion.